Privacy Policy
Last Updated: June 26, 2026
Introduction
Atelier Mottainai (“we,” “us,” or “our”) operates ateliermottainai.ca (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website and services.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@ateliermottainai.ca
Information We Collect
Information You Provide to Us
- Newsletter Subscriptions: When you sign up for our newsletter, we collect your email address.
- Purchase Information: When you make a purchase, we collect: name, email address, shipping address, country, payment information, and phone number (optional).
Information We Collect Automatically
When you visit our Website, we automatically collect certain technical information necessary for the site to function, including IP address, browser type and version, device information, and date and time of visit. We do not use analytics or tracking tools to monitor visitor behaviour.
How We Use Your Information
- Order Processing: To process and fulfill your orders, communicate about your purchases, and provide customer support.
- Marketing Communications: To send you our newsletter and promotional emails about products, special offers, and updates (only if you’ve opted in). You can unsubscribe at any time.
- Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
- Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights.
Legal Basis for Processing (GDPR)
- Contract Performance: Processing necessary to fulfill our contract with you (e.g., completing your order).
- Consent: Processing based on your explicit consent (e.g., newsletter subscriptions).
- Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, website security).
- Legal Obligation: Processing required to comply with legal requirements.
Cookies and Tracking Technologies
Our Website uses only essential cookies necessary for it to function properly:
- Essential Cookies: Required for the Website to function, including maintaining your shopping cart, keeping you logged in, and remembering your cookie consent preference. No personal information is stored in these cookies.
We do not use analytics cookies, marketing cookies, or any third-party tracking technologies. You can control cookies through your browser settings, though disabling essential cookies may affect the functionality of our Website.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Payment Processors: We use Stripe to process payments securely. Payment information is transmitted directly to our payment processor and is not stored on our servers.
- Hosting Provider: Our Website is hosted by Websavers, which may have access to data stored on their servers.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our rights and safety.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers (such as our hosting provider) are located. These countries may have different data protection laws than Canada. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Active customer accounts: Retained while your account is active.
- Order and transaction data: Retained for 7 years for tax, accounting, and legal purposes.
- Newsletter subscriptions: Retained until you unsubscribe.
After the retention period expires, we will securely delete or anonymize your personal information.
Your Rights
Under GDPR and Canadian privacy laws, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete information.
- Right to Erasure: You can request that we delete your personal information, subject to certain legal exceptions.
- Right to Restrict Processing: You can request that we limit how we use your information.
- Right to Data Portability: You can request a copy of your information in a structured, commonly used format.
- Right to Object: You can object to our processing of your information for direct marketing purposes.
- Right to Withdraw Consent: If we process your information based on consent, you can withdraw it at any time.
- Right to Lodge a Complaint: You can file a complaint with your local data protection authority if you believe we’ve violated your privacy rights.
To exercise any of these rights, please contact us at info@ateliermottainai.ca. We will respond to your request within 30 days.
Opting Out of Marketing Communications
You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email, or by contacting us at info@ateliermottainai.ca. Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your orders and account.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encryption of sensitive data during transmission, regular security assessments, and access controls and authentication. However, no method of transmission over the internet or electronic storage is 100% secure.
Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. If we make material changes, we will notify you by email (if you’ve provided one) or by posting a prominent notice on our Website.
Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Contact Us
Atelier Mottainai
Email: info@ateliermottainai.ca