Due to the unique and original nature of Atelier Mottainai’s handcrafted wares, all sales from ateliermottainai.com are final. We encourage you to carefully review your purchase before completing the sale.
All Sales Final: We do not offer refunds or exchanges once a purchase is completed, except in cases where an item arrives with a defect or damage that was not disclosed in the product description.
Condition of Artwork: All pieces are inspected prior to shipment to ensure they meet our quality standards.
Defective or Damaged Items: If your artwork arrives with a manufacturing defect or shipping damage, please contact us at info@ateliermottainai.com within 14 days of delivery. Please include photographs and a description of the issue.
Partial Refunds for Defects: Upon review of the reported defect or damage, we may, at our sole discretion, offer a partial refund that reflects the extent to which the defect affects the value or appearance of the artwork. The amount of any partial refund will be determined on a case-by-case basis. In cases of significant damage or defects, we may instead offer a full refund, replacement, or other appropriate remedy.
Customer Satisfaction: If you have any questions or concerns about a piece before purchasing, please contact us at info@ateliermottainai.com for more information or additional photos.